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FAQ's
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Returns
(This question does not apply to pre-orders)
After processing, we try our best to get your order to the delivery carrier within 1-2 days (excluding holidays). Depending on the shipping method and carrier chosen at checkout, delivery estimates are usually very accurate, if not earlier than quoted. Generally, 5-7 business days. However, there are always reasons that orders take longer than expected. We will do our best to remedy any shipping and delivery issues to our extent of power.
Shipping rates can vary depending on your region and are calculated at checkout.
We want you and your little ones to wear and experience our product! A lost package is a horrible inconvenience to you and us. We may be able to remedy the missing package, but cannot guarantee that we can. Sometimes things are out of our control such as package theft or the wrong address was provided to us. Refunds and/or replacements are not guaranteed, but we will work with you as best as we can. Heyward House is not responsible for packages that are lost in transit by delivery carriers. Once packages leave our facility with deliverycarriers, they are out of our control for the most part. Measures can be taken such as filing a claim with the carrier service.
(does not apply to preorders)
We aim to process and ship your order promptly after payment has cleared. If an order has already been shipped, then it usually cannot be modified or canceled. However, we will do our best to assist you. Please contact us at customerservice@shopheywardhouse.com.
Care & Sizing
There are 2 acceptable and legal ways to manufacture and sell Pima Cotton sleepwear in the United States: Snug-Fitting or Chemically treated. We chose not to chemically treat our sleepwear with potentially harmful chemicals. Sleepwear sizing for children 9 months and above is regulated by the Consumer Product Safety Commission for safety purposes for their measurements.
Share details about your shipping policies, item returns, or customer service.
We recommend washing in cold water with no bleach (on gentle cycle for washing machine). Air dry on flat surface or using a cool dryer setting. If you choose to iron, use either low heat setting or light steam.
*For Smocked Items: Take extra caring precaution so as not to distort their appearance and DO NOT IRON the smocked area(s).
There is always going to be a certain percentage of shrinkage of products that consist of cotton. Our super-soft 50:1 interlock pima does shrink and you should always allow for some. Note this when choosing size for your little one.
