Frequently Asked Questions

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FAQ

We chose to use 100% Pima cotton for all of our products after a fair amount of research- both with our own son's items and in comparison to other products on the market. Pima cotton is a unique and superior type of cotton, mostly produced in Peru. It is manufactured using extra long staple fibers making this particular cotton extremely gentle and soft on your little one's skin. Pima cotton is also known for its durability- it truly softens with each wash and has a longer lasting life than most infant wear and bedding.

We use different carriers to get customers their orders as quickly and efficiently as possible.

We do not ship to Canada or internationally. Currently, we only ship within the United States.

For returns and exchanges, please email us at customerservice@shopheywardhouse.com

Heyward House is happy to accept returns of product(s) purchased from shopheywardhouse.com only. If you purchased from a retailer, please contact them for their return policy.

Items must be returned in original condition and received within 30 days of receipt. Items must be unworn and undamaged with the tag still intact to qualify for full refund. 

• Items purchased on sale can be exchanged or returned for refund or merchandise credit at the discounted purchase price. 

• If item is returned due to suspected manufacturing defect, we will ship a paid return label and shipping bag to your address. Once the item is received and inspected, we will immediately notify you on the status of your return. We will issue a full refund or merchandise credit ONLY for items received within 30 days of purchase. Items damaged due to normal garment wear and tear, will not be eligible for full refund/exchange.

In order to maintain softness, we recommend that you machine wash cold with like colors and no bleach, air dry or tumble dry on low.

Although we are making every effort to ensure an accurate estimated delivery date at the time of order, unforeseen delays can occur. Should your order experience any delays, we will send additional communications with updated delivery information.

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